All web orders totaling over $1000.00 require a signature authorization for the order to be processed. Our web order specialist will fax or email you a sales order for authorization via signature. Upon approval, please fax back to the signed copy to Southeastern Seating, Inc. Orders will not be processed prior to receiving an authorization signature.
All orders require that payment be made in full at the time of the order, unless otherwise specified. We accept MasterCard and Visa for payment. If paying by check, please make it payable to “Southeastern Seating, Inc.”.
INSPECTION OF SHIPMENTS We at Southeastern Seating, Inc. take extreme care to ensure that your shipment arrives in acceptable condition. On delivery, the carrier will provide you with a delivery receipt. It is vital that you verify that you have received the correct product, count the number of pieces being delivered, and inspect for damages prior to signing this document. No claims for incorrect or missing merchandise can be made unless it is recorded on this delivery receipt. Claims for concealed damages (damages that are not visually apparent through packaging) must be reported at time of delivery with some carriers, so it is imperative that you inspect your shipment for concealed damages at time of delivery. Southeastern Seating, Inc. cannot be responsible for shipments not inspected by the customer at time of delivery. Damage, error, and shortage claims must be reported within 48 hours of delivery.
Once you report a claim, you should keep all packaging and paperwork until the inspection process is completed. If you have a camera (preferably digital) at hand, please take a photograph of the damage. Our freight carriers and manufacturers will work expediently with us to replace or repair any damaged product. Photographs and the appropriate documentation will streamline the process.
Should you have any questions about return or repair, or encounter any difficulty, please call our Customer Service Department at 1-800-248-2099.
No order can be cancelled unless first authorized and confirmed in writing by Southeastern Seating, Inc. In many cases the products we sell are custom fabricated to order. If an order is cancelled once fabrication has begun a cancellation fee of 50% will apply.
Your complete satisfaction with all of your interactions with Southeastern Seating, Inc. is very important to us. We will accept returns of unused products in their original containers up to 30 days from shipping date subject to the following terms and conditions:
You will be responsible for return shipping charges.
Custom-made, special imprinted items and aluminum products are not returnable unless a defect in manufacturing is presented to us with pictures that are emailed to us prior to return.
Prior written approval and instructions must be issued by our Customer Service Department before any merchandise can be returned.
All merchandise must be properly packed and returned in its original packaging, freight Prepaid.
No Collect shipments can be accepted. Merchandise returned for reasons other than damage or defect will be subject to a 25% re-stocking fee.
If placing an order on our website we cannot be responsible if you order the incorrect product or color. All return and restock fees will apply.
Customer is to call prior to shipping returns for authorization and return shipping instructions.